Contact us

The support side is built to give players a clear first route when questions or account issues appear. The main contact email is [email protected], and support is also available through live chat.

Help is described as available 24/7, which matters because not every issue starts during a normal daytime window. The faster approach is still to narrow the issue first, then choose the best contact method instead of sending a vague request with no account context.

Check the FAQ First

The first support step is not always direct contact. The FAQ is positioned as the place where the most common questions are already gathered, which makes it the fastest route for routine issues that do not need account-specific review.

That approach saves time for both simple account questions and general product use. If the answer is already covered there, the reader can solve the issue without waiting for a reply.

Ways to Get in Touch

Two direct support routes are confirmed: live chat and email. Live chat is the faster option when the issue needs a direct exchange, while email works better when the question needs a written explanation or supporting detail.

Use live chat for direct back-and-forth help.
Use email when the issue needs a clearer written description.
Use the FAQ first when the question looks routine rather than account-specific.

The main support email is [email protected].

When to Contact Support

Support should be used when the FAQ does not answer the question or when the issue depends on the account itself. That includes problems, comments, suggestions, and general questions that need direct attention from the support team.

The support service is described as professional and ready to help at any time, so the page should feel like a real service entry point rather than just a contact placeholder.

What to Include in Your Message

The source text does not define a strict ticket format, but the page works better when players send a clear and focused message. The aim is to make the issue easy to understand from the first contact instead of creating another round of basic clarification.

State the question or issue clearly.
Say whether the issue was already checked in the FAQ.
Use the contact route that best fits the type of problem.
Keep the message focused enough for support to respond directly.

Support Availability

Customer support is described as open and ready to help 24/7. That availability is one of the page’s main service signals and should stay visible, because it tells users they do not need to delay the request until a narrow office window opens.